We’re upgrading your Hydralife experience
Hydralife is moving to a new system that gives you a mobile app, easier self-service scheduling, and clearer delivery reminders. Your service, price, and delivery schedule are not changing. You’ll get a text and an email from us with short setup instructions when it’s your turn.
Verify any message is really from us
Every text and email about this upgrade will come from these exact senders. If something doesn’t match, don’t click — contact us directly.
What to expect
- 1
You'll get a message
A text from (754) 465-9096 and an email from info@hydralifewaterservices.com with a secure setup link.
- 2
Finish a quick setup
Confirm your payment method and set a password. Takes about two minutes.
- 3
Manage online or in the app
Download the Hydralife app or use our website to skip, rush, or reschedule deliveries anytime.
What’s not changing
- · Your price per delivery
- · Your delivery day and cadence
- · The bottles and equipment you already use
- · Your delivery person
- · The water itself — same 9.5pH alkaline
What’s new
- Mobile app — free on iOS and Android
- Self-service scheduling — skip, rush, or reschedule from your phone
- Delivery reminders — text and push notifications the day before
- Simpler subscription management — update quantity, frequency, and pauses online
Get the Hydralife app
Already on the App Store and Google Play. You’ll sign in with your new account after finishing setup.
Frequently asked questions
Every text and email we send about this upgrade will come from the exact sender shown on this page: (754) 465-9096 for texts and info@hydralifewaterservices.com for email. If anything you receive shows a different number or address, do not click any links — call us directly at (754) 465-9096 to verify.
Yes. Your account, delivery history, and subscription details have been transferred to the new system. You only need to finish a short setup (set a password and confirm your payment method) the first time you log in.
When we're ready for your account, we'll send you a text and an email with a setup link. Until then, there is nothing you need to do. Your deliveries continue on your normal schedule.
Our new system uses a new dedicated texting number: (754) 465-9096. We recommend saving it in your phone as "Hydralife" so future reminders and delivery updates are easy to recognize. The old number will be retired once everyone is moved over.
No. Your price, delivery cadence, and delivery person are not changing. The upgrade only affects how you manage your account and receive updates from us.
Check your spam or promotions folder first. If you still haven't received anything within a few days of expecting it, contact us directly at (754) 465-9096 or info@hydralifewaterservices.com and we'll resend your setup link.
Yes. You can reply STOP to any text from us and we will stop sending SMS to that number. You will still receive essential account emails unless you unsubscribe separately.
Call or text us at (754) 465-9096, or email info@hydralifewaterservices.com. We're happy to walk you through anything that doesn't look right.
Questions? Talk to a real human.
If something doesn’t look right or you didn’t get your setup link, reach out directly — don’t click anything you’re unsure about.
Reply STOP to any text from us to opt out of SMS.
*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.